Shipping & delivery
When your order will arrive, how to track it, and what to do if something goes wrong.
Pan-India
Delivery across India
Any address with a 6-digit PIN code
Live status
Track every order
In Your orders, from packing to your door
Pay your way
Online or cash on delivery
UPI, cards, net banking, wallets or COD
When will my order arrive?
Each store prepares its own orders, so the time before dispatch depends on the store - you’ll find it under Shipping on the store’s page. Most stores dispatch within 1–3 business days. Made-to-order items take longer, and the store says so on the product.
After dispatch, delivery usually takes 2–5 business days to major cities and up to 7–9 business days to smaller towns and remote PIN codes. Sale periods, public holidays and bad weather can add a few days.
Tracking your order
Every order’s status is on Your orders. Here’s what each stage means:
- 1
Pending
We've received your order and sent it to the store. It can still be cancelled at this point. - 2
Confirmed
The store has accepted your order and is getting it ready. It can still be cancelled. - 3
Processing
Your items are being packed. From here the order can no longer be cancelled. - 4
Shipped
Your parcel is with the delivery partner and on its way to you. - 5
Delivered
Your parcel has arrived. Pay the delivery agent if you chose cash on delivery.
Paying for your order
Pay online at checkout by UPI, card, net banking or wallet, securely through Razorpay - or choose cash on delivery where the store offers it to your PIN code.
With cash on delivery you pay in cash (or by UPI, where the delivery agent offers it) when the order arrives. Please have the exact amount ready - it’s shown on the order in Your orders.
Where we deliver
We deliver across India to any address with a valid 6-digit PIN code. We don’t ship internationally yet.
Save your addresses in Your addresses to check out faster. Include a landmark and a phone number the delivery agent can reach you on - most failed deliveries come down to one of the two.
Common questions
Can I change my delivery address after ordering?
Not once the order is placed: the address is saved with the order so it can't be changed by mistake later. If the order is still Pending or Confirmed, contact us to cancel it, then order again with the right address.
How do I cancel an order?
Contact us with your order number while it is still Pending or Confirmed and we'll cancel it. Once the store starts packing (Processing), it can no longer be cancelled - you can return it after delivery instead, if the store accepts returns.
My order says Delivered but I don't have it.
Check with neighbours, building security or anyone else at the address first - parcels are sometimes handed over there. If it still hasn't turned up, contact us within 48 hours of the Delivered update and we'll look into it with the store and the delivery partner.
My parcel arrived damaged or with the wrong item.
Take photos of the parcel and the item before you throw away any packaging, then contact us. Wrong or damaged items are replaced or refunded whatever the store's usual return policy says.
Do you deliver outside India?
Not yet. We deliver to addresses in India with a valid 6-digit PIN code.
Still need help with a delivery?
Have your order number ready - it starts with PH- and is on Your orders.