Terms of Use

These terms are an agreement between you and Pheriko, C-215, Sector 81, Noida, Uttar Pradesh 201305, India (“Pheriko”, “we”, “us”), for your use of the Pheriko website and services. By creating an account, placing an order or listing products, you agree to them and to our Privacy Policy. If you don’t agree, please don’t use Pheriko.

Nothing in these terms takes away rights you have as a consumer under Indian law, including the Consumer Protection Act, 2019.

Products on Pheriko are sold by independent sellers - creators, brands and boutiques - not by Pheriko. When you buy, your contract of sale is with the seller. Pheriko provides the platform that lists the products, takes the order, passes it to the seller and helps if something goes wrong.

Each seller’s name and store policies (shipping, returns and payment) are shown on their store page. Sellers are responsible for their product descriptions, photos, prices, stock, quality and delivery.

• You must be 18 or older to create an account or place an order.
• Give accurate details and keep them up to date - especially your phone number and delivery address.
• Keep your password to yourself. You are responsible for what happens on your account; tell us straight away if you think someone else has used it.
• One person, one account. Accounts can’t be sold or transferred.

• Prices are in Indian Rupees. Taxes and any delivery charge are shown at checkout before you place the order.
• A bag with items from more than one store becomes one order per store.
• Placing an order is an offer to buy. The seller accepts it by confirming it. A seller may decline or cancel an order - for example if an item is out of stock or clearly mispriced - and you won’t be charged for it.
• Orders are currently paid by cash on delivery. Please pay the delivery agent the amount shown on your order. If you repeatedly refuse cash on delivery orders, we may limit cash on delivery on your account.
• You get an invoice for every order, which you can download from Your orders.

Delivery, cancellation, return and refund rules are explained in our help centre - see Shipping & delivery and Returns & refunds - and each product shows its own return policy before you buy. Damaged, defective or wrong items are always replaced or refunded, whatever the product’s usual return policy.

• Drop codes open a seller’s collection. They are public and free to use and share. A seller may end a drop at any time, after which its code stops working.
• Coupons are issued by sellers and apply only to that seller’s products, under the conditions shown (such as a minimum order value, dates and usage limits). One coupon per order. Coupons have no cash value and can’t be exchanged or transferred.

If you open a store, you also agree that:

• We review seller accounts, and may refuse or withdraw approval.
• You will list only genuine, lawful products that you have the right to sell, and describe them accurately, including price, variants, stock, country of origin and any other details the law requires.
• You will honour the shipping, return, refund and cash on delivery terms you set for your store, dispatch confirmed orders on time, and keep order statuses up to date.
• You will use shoppers’ personal data only to fulfil and support their orders, and keep it secure.
• You are responsible for the taxes on your sales and for issuing correct invoices.
• Fees, plans and payouts are as shown in your dashboard under Billing, which forms part of these terms.
• You own the content you upload - photos, videos, descriptions and logos - and give Pheriko a non-exclusive, royalty-free licence to show it on Pheriko and to promote your store and products, for as long as it’s on Pheriko.

You must not:

• list or buy anything illegal, counterfeit, stolen, unsafe or that infringes someone else’s rights;
• impersonate anyone, or mislead shoppers about a product, a price or a store;
• place orders you don’t intend to accept, or misuse cash on delivery, coupons or returns;
• collect other users’ data, or contact shoppers for anything other than their order;
• interfere with Pheriko’s security or operation, scrape it, or overload it with automated requests;
• upload anything unlawful, hateful, sexually explicit or harmful.

The Pheriko name, logo, design and software belong to us or our licensors. You may use the site for shopping and selling as these terms allow, but you may not copy, modify or reuse it otherwise. Products, photos, reels and store content belong to the sellers and creators who publish them. Reels embedded from Instagram are also subject to Instagram’s terms.

You can close your account at any time by contacting us. We may suspend or close an account, remove listings or withhold approval if these terms are broken, if the law requires it, or to protect users or Pheriko. Where it’s reasonable, we’ll tell you why and give you a chance to respond. Orders already placed will still be handled.

We work to keep Pheriko available and accurate, but we provide it “as is” and can’t promise it will always be uninterrupted or error-free. Sellers are responsible for their products and for fulfilling their orders.

As far as the law allows, Pheriko is not liable for indirect or consequential losses, and our total liability for any claim about an order is limited to the amount you paid for that order. None of this limits liability that cannot be limited by law.

These terms are governed by the laws of India. If you have a problem, please contact us first - most issues are sorted quickly. Otherwise, disputes are subject to the courts at Noida (Gautam Buddh Nagar), Uttar Pradesh, India, without affecting your right as a consumer to approach a consumer commission.

We may update these terms as Pheriko changes. We’ll change the “Last updated” date at the top, and tell you in advance about significant changes. Continuing to use Pheriko after a change takes effect means you accept the new terms. Orders are governed by the terms in force when they were placed.

For help with an order, see Contact us or email support@pheriko.com. Complaints can go to our Grievance Officer, who will acknowledge them within 48 hours and aim to resolve them within one month.