Shipping, Cancellation, Refund & Return Policy

Products on Pheriko are sold by independent stores. Each store sets its own delivery charge, dispatch time, return window and refund time, shown on its product pages and store page. This policy is the common framework; where a store’s own terms give you more, those apply. Your rights under the Consumer Protection Act, 2019 always apply.

• Use the pincode box on a product page to see whether the store delivers to you, the usual delivery date and whether cash on delivery is available.
• Delivery charge and the free-delivery threshold are set by each store and shown on the product and at checkout.
• Delivery dates are estimates. Delays from weather, courier issues or incorrect addresses are not always in our control, but we will help you track the parcel.
• Please give a complete address and a phone number that will be answered. A parcel returned because the address or phone was wrong may be cancelled and refunded after deducting costs where the store’s terms allow.

You can cancel an order while it is still Pending or Confirmed, from Your orders or by contacting us. Once it is Processing (being packed), it can no longer be cancelled; if you no longer want it, return it after delivery under the return rules below.

On cancellation, stock goes back to the store, and any coupon and reward points you used are returned. If you cancel, you are refunded the full amount you paid, including any delivery charge, except the platform fee and, for online payments, the payment gateway fee, which we keep because they are charged when you pay and are not returned to us.

A seller may also cancel an order, for example when an item is out of stock. You will be told and refunded in full.

Each product has one of three policies, shown on its page:

• Returns accepted: return for a refund or exchange within the store’s return window, counted from delivery. Items must be unused with tags and original packaging.
• Replacement only: swap for another if the item is damaged, defective or does not fit. Not refundable.
• Non-returnable: final sale, such as personal care, innerwear or made-to-order items.

Items that arrive damaged, defective or wrong are always replaced or refunded, even if non-returnable. Report them within 48 hours of delivery with photos of the item and packaging. In the app, a return request covers the whole order from that store, so if you only want to return some of the items, say so in the details box or contact us. Damaged, defective or wrong items are handled by our support team, who will replace or refund them even where the store would not normally accept a return.

Once the store receives and checks a returned item, your refund is sent to the original payment method. For cash on delivery orders we ask for your UPI ID or bank details when the return is approved. We never ask for card numbers, PINs or OTPs.

The store approves the return and then issues the refund. Each store states its own refund time on its product pages, from instantly on pickup to 7–10 business days. That is the store’s stated time, which we do not guarantee for it; you are notified when the refund is issued, and your bank or UPI app may take a little longer to show the credit. If a store is slow, contact us. Delivery charges are refunded where the return is because of our or the store’s fault.

Open the delivered order in Your orders and choose return or exchange, or contact us with your order number (it starts with PH-), which item and why, and a photo if it is damaged or wrong. Pack the item in its original packaging, and the store will arrange a pickup or tell you where to send it, as its policy states. See also Returns & refunds and Shipping & delivery.

If you are not happy with how a request was handled, use the Grievance Redressal Process.